I made an order on August 2, 2013. On Aug 8, status changed to "Cargo ready" , and Aramex tracking number was provided. When it wasn't dispatched even on Aug 13, I started making calls to their paid customer care number as the online complaint form doesn't work. Telephonic customer care team is clueless, no matter what question you ask. And they rarely reply to emails, got only 1 in 10 days. I made 3 calls, they kept on making false promises to dispatch at the earliest. On 16th the promised that delivery will be made by 19th. When I enquired about the status on 19th(4th call), CC person said new deadline is 23rd. He simply rejected my request to cancel the order. On 21st, the order status was reverted to "VERIFIED" so I called again(5th call), and this time reply was "Give us one more week, order can't be cancelled as it is already packed". Neither was he ready to provide me contact details of a senior executive. Being fully tired of all this, I emailed to their CEO on 21st, 11:00 PM. This morning(Aug 22) when I checked I found a reply from their support team that they have received esclation from CEO and have cancelled the order. RELIEVED!!! Let's see if they hold their promise to refund in 3-4 days. Summary Order made : Aug 2 Delivery timeline: Within 7-10 days Product price: Rs 2631 Shipping Rs 195(Product worth 2600, still no free shipping!) Signup bonus Rs 25 Cancelled on : Aug 22 Calls made to Customer support team: 5 Emails: 2 to Support Team, one to CEO And they keep on bugging by sending messages "You showed interest in that product at Naaptol". My rating: Very poor Suggestion: Avoid as much as possible
Well, I guess I had been lucky among few here. I didn't have any complaint from Naaptol. It did its job for me and my friend.
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