Top critical review
3.0 out of 5 starsCAme scratched. Godrej refuses to install my safe!
Reviewed in India on 28 June 2019
The product looks great when it comes but the corners have gotten scratched because they were not packed properly. It is easy to understand but make sure you read the instructions first!!
Now the installation is the challenge. I called the Godrej helpline and got an appointment fixed. The next day I got calls from different people asking for rates ranging from 350 to 560 depending on the complexity of the installation (wood vs wall apparently) . The help line mentions that you are required to pay only 300.
Anyway ,so I called the helpline to confirm and an executive told me that he would connect me to a different installation company not the chaps who had called me in the morning. So I spoke to someone else. He promised to come the next day (today). Today I message the guy at 12 and it turns out he's not interested in doing it so he refuses. I call up the helpline executive again and he says he will get the job done today for sure. Now I wait.
All this because i refused to pay the extra charges for the wall installation.
Its quite sad that the installation people feel that they need to be compensated a day wage for drilling two holes and using 2 25 rupee fasteners and performing what is not more than a 10 minute exercise.
It is also sad that Godrej has hired these people.
If its 500 make it 500. If its 300 make it 300. Don't say 300 then have these louts ask for extra.
